Special Occasion Supplies - Terms and Conditions
Welcome to Special Occasion Supplies! By engaging with our services, you agree to the following terms and conditions:
1. Booking and Payment:
- To secure your order, a non-refundable deposit is required at the time of booking.
- Full payment is due before the event date.
- Payments can be made through our secure online platform.
2. Cancellation Policy:
- Cancellations made less than [7 days] before the event date will incur a fee.
- Cancellations must be communicated in writing via email to bookings@specialoccasionsupplies.co.uk
- Refunds are not provided for cancellations made within 6 days of the event date.
3. Security Deposit:
- A security deposit will be required for all items and will be refunded upon the safe return of the hired items.
- Any damages or missing items will be deducted from the security deposit and customers will be liable to pay for a replacement item if the security deposit does not cover the full cost of a replacement..
4. Delivery and Collection:
- Delivery and collection fees apply and will be discussed during the booking process.
- It is the customer's responsibility to ensure a representative is present for delivery and collection at the agreed-upon times.
5. Care of Hired Items:
- Hired items must be used responsibly and returned in the same condition as received.
- Any damages or excessive cleaning required will result in additional charges.
6. Changes to Booking:
- Any changes to the booking must be communicated in writing and may be subject to additional charges.
7. Liability:
- Special Occasion Supplies is not liable for any injury, damage, or loss incurred during the use of our hired items.
- The customer assumes full responsibility for the items during the hire period.
8. Force Majeure:
- Special Occasion Supplies is not liable for any failure or delay in performance due to circumstances beyond our control.
9. Privacy Policy:
- Your personal information is collected and processed in accordance with our Privacy Policy.
10. Governing Law:
- These terms and conditions are governed by the laws of England and Wales.
11. Contact:
- For any inquiries or concerns, please contact us at bookings@specialoccasionsupplies.co.uk
Thank you for choosing Special Occasion Supplies for your event. We look forward to helping you create memorable moments.
Special Occasion Supplies - Refund Policy
At Special Occasion Supplies, we strive to ensure your satisfaction with our services. Please review our refund policy outlined below:
1. Booking Deposits:
- All booking deposits are non-refundable.
- Deposits secure the availability of our items for your specified date and are necessary to initiate the booking process.
2. Cancellations:
- Cancellations made more than 7 days before the event date may be eligible for a partial refund, excluding the non-refundable deposit.
- Cancellations made within 6 days of the event date are not eligible for a refund.
3. Change of Date:
- We understand that circumstances may change. If you need to reschedule your event, we will do our best to accommodate the change, subject to availability.
- Changes to the event date must be communicated in writing at least 7 days before the original date.
4. Damaged or Missing Items:
- The customer is responsible for inspecting all items upon delivery.
- Any damages or missing items must be reported immediately.
- Refunds for damaged or missing items will be determined on a case-by-case basis.
5. Security Deposit:
- Security deposits are refundable upon the safe and complete return of all hired items.
- Any deductions from the security deposit, such as for damages or missing items, will be communicated to the customer.
6. Refund Processing:
- Refund requests must be made in writing to bookings@specialoccasionsupplies.co.uk
- Refunds, if eligible, will be processed within 3 business days.
7. Force Majeure:
- In the event of circumstances beyond our control (e.g., natural disasters, accidents, etc.), our refund policy may be adjusted.
8. Contact:
- For any inquiries or concerns regarding refunds, please contact us at bookings@specialoccasionsupplies.co.uk
By engaging with Special Occasion Supplies, you agree to abide by this refund policy. We appreciate your understanding and cooperation as we aim to make your special occasions truly memorable.